1. No Medical or Mental Health Advice
Empower Cove is a practice management tool only. The Service does NOT provide medical advice, mental health treatment, or therapy. We do not diagnose, treat, cure, or prevent any medical or mental health condition. Users must rely on their own professional judgment and training when providing therapy to clients. Any content in the platform is for informational purposes only and should not be considered clinical guidance.
2. Professional Licensing & Malpractice Insurance
You certify that you hold a valid, current license to practice in your jurisdiction. You are responsible for maintaining your professional liability/malpractice insurance. Empower Cove does NOT provide malpractice insurance coverage. If you fail to maintain proper licensing or insurance, your use of Empower Cove does not protect you or your clients from liability.
3. "As-Is" Service Provision
Empower Cove is provided "as-is" without warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or meet your specific needs. While we use industry-standard security measures, we do not guarantee the absolute security of your data.
4. Limitation of Liability
To the maximum extent permitted by law, Empower Cove's total liability to you for any claim arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim. In no event shall Empower Cove be liable for:
- Lost profits or business opportunity
- Loss of data or client records
- Disruption of service or downtime
- Any indirect, special, incidental, or consequential damages
- Claims arising from clinical decisions or the quality of therapy provided
5. No Guarantee of Legal Compliance
While Empower Cove is designed to support HIPAA compliance, we do not guarantee that using the Service will make you fully compliant with HIPAA, state mental health licensing boards, or other regulations. You are responsible for understanding and complying with all applicable laws in your jurisdiction.
6. Uptime & Service Availability
We aim for 99.5% uptime but do not guarantee continuous availability. Scheduled maintenance or emergency repairs may require temporary service interruptions. During outages, you remain responsible for your clients' care and safety.